FAQs

PAYMENT & RETURNS

Credit Card Payment

Using our secure shopping cart, you may purchase items by using Visa, MasterCard, American Express and Discover cards. You may also make a purchase using your PayPal account.

Check Payment

We do accept personal checks. Checks should be made payable to Bijoux Jewels. To pay by check, please mail your payment to our address. Please allow extra time when purchasing by check. Your check must be processed and cleared before your order is shipped. Rush shipment is not available on check purchases.

Layaway Purchases

Layaway purchases are a popular option. Please contact us if you are interested in making such a purchase. To begin a layaway, a down payment of 33% of the original price is made and the purchase must be paid in full within 90 days from the original payment date. We cannot apply any discounts or promotions to items purchased through layaway.

SHIPPING

We offer FREE 2 DAY SHIPPING on all orders placed and shipped within the continental United States. All purchases must be shipped to an address where someone is present to sign for the package. We try to ship all credit card orders within 48 hours of the purchase date. Orders placed on weekends or holidays will ship on the next business day.

Please allow extra time when purchasing by check. Your check must be processed and cleared before the order is shipped.

Please notify us after placing an order if you would like to have your jewelry shipped via USPS or FedEx. We can only ship to a PO Box where the person's name matches the registered owner of the PO Box.

Before placing an international order, please contact us for a shipping quote. International shipping rates are based on value, destination and the availability of a carrier. 

TAXES

There is no state sales tax applied for international customers or for U.S. customers who reside outside of Maryland. 

Maryland residents must pay the standard 6% sales tax, added to the sale at the time of purchase. If you are a Maryland resident with a resale number, please contact us prior to purchase.

RETURN POLICY

Most customers are very happy with their purchases so returns are rare but you may return any item, without question, if you contact us within 3 business days after receiving your order. Refunds will be credited using your original form of payment. For a full refund, returns must be made within 7 days of your original order date (within 5 business days of receiving your order). To initiate a return, please contact us via email at renee@bijouxjewels.com or by phone at (410) 823-5545.

Shipping, insurance and any additional fees incurred during the transaction will be deducted from the total amount of your refund. A re-stocking fee of 2% will be applied for purchases of $3,000.00 or more. We accept American Express but a restocking fee of 3.25% will be applied to all returns using an American Express credit card, regardless of price.

On layaway purchases, we do not issue a refund as this item has been held over time. A store credit will be issued for the fully paid amount, less any additional fees.

If a layaway purchase is not paid in full or completed on time, the jewelry will be returned to stock, 25% of the purchase price will be charged as a restocking fee and the remaining funds will be returned.

Returned jewelry must be undamaged and in its original condition. Returned diamond purchases will be inspected and approved by our certified GIA Graduate Gemologist after which the refund will be credited to your original form of payment.

Please feel free to contact us with any additional questions or concerns.

COMPLIMENTARY RING SIZING

We offer a one-time complimentary ring sizing for all rings purchased from Bijoux Jewels. When purchasing through our website, please provide the desired ring size by contacting us at 410-823-5545 or Renee@bijouxjewels.com.

If you have the ring sized by another jeweler, we cannot offer a refund once the piece has been altered. For additional ring sizings, please contact us and we can arrange to have it done by our skilled jeweler at a reasonable price.

GENERAL CARE

Our antique and estate jewelry has withstood the test of time but it helps to treat them with tender loving care. Do not wear your jewelry when:

  • Gardening
  • Exercising, Swimming & Especially Weight Training
  • Cleaning, Washing Dishes

Avoid exposing soft gemstones such as opals and emeralds to dramatic temperature changes and high impact events. Precious metals and gemstones are tough but can be damaged.

Proper care of your jewelry will guarantee you many happy years of use!

Once a week, soak your diamond engagement and wedding bands in a solution of ammonia and soapy water or Windex then scrub with a very soft toothbrush. If possible, visit us yearly and we will inspect your jewelry at no charge.

WARRANTY

We want you to love your jewelry! If you are not 100% happy with your purchase or have any reservations about it, please contact us. We will work to resolve your concerns or issue a refund on returned purchases.

We have highly skilled jewelers whose expertise is in the conservation and repair of antique and estate jewelry. If you need any repairs or alterations on jewelry purchased from Bijoux Jewels, please contact us and we will arrange to have our jewelers inspect the piece, provide an estimate and do the work. The use of any other jeweler to do such work will void our warranty and we will be unable to accept a return or issue a refund.

WEBSITE TERMS & CONDITIONS

All jewelry is sold “as is.” We try to provide accurate jewelry descriptions for each item. Stone carat weights are approximate weights which can vary up to 10%, unless otherwise noted. Any emerald, ruby or sapphire sold by Bijoux Jewels is sold under the assumption that the stone has undergone some clarity or color enhancement, unless there a certificate from a gemological laboratory proving otherwise.

Handcrafted antique and estate jewelry has many unique characteristics and, over time, may show some surface wear. We call this its “Patina.” These are the normal signs of a long and happy bejeweled life and part of why these pieces are so special.

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